Privacy Policy

MailExtractor (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our platform, website, or app (“Services”).

  1. Information We Collect

    We may collect the following types of information:

    • Personal Information You Provide: Name, email address, account details, and any information you submit through customer support or feedback.
    • Usage and Technical Information: Device information (browser type, OS, IP address), log data (pages visited, features used, error reports), and cookies or similar technologies for analytics and chat support.
    • Email Data: To perform email extraction, MailExtractor may temporarily process email content. We do not sell or share this content with third parties. Processing is limited to providing the requested service.

  2. How We Use Your Information

    We use the information we collect to:

    • Provide and improve the Services.
    • Communicate with you regarding updates, support, or service notices.
    • Analyze usage trends to improve performance and user experience.
    • Maintain security, prevent fraud, and comply with legal obligations.

  3. Legal Basis for Processing (UK & EEA Users)

    • Contract: To provide the Services you request.
    • Consent: For optional analytics, cookies, or marketing.
    • Legitimate Interests: To maintain and improve the Services.
    • Legal Obligation: To comply with applicable laws.

  4. Sharing of Information

    We do not sell your personal data. We may share your information in the following limited circumstances:

    • Service Providers: Trusted vendors for hosting, analytics, customer support, or payment processing.
    • Legal & Compliance: When required by law or to protect our rights.
    • Business Transfers: In connection with mergers, acquisitions, or sale of assets.

  5. Data Retention

    We retain personal data only as long as necessary to provide the Services or comply with legal obligations. Email data processed for extraction is deleted or anonymized once the requested task is complete.

  6. Cookies and Tracking

    We use cookies and similar technologies to:

    • Remember user preferences.
    • Provide chat support.
    • Measure traffic and usage with analytics (only if consent is given).

    You can control cookies through your browser settings or via our cookie banner.

  7. International Data Transfers

    If you access MailExtractor from outside the UK, your information may be transferred to and processed in other countries with appropriate safeguards in place.

  8. Your Rights

    Depending on your location, you may have the following rights:

    • Access, correct, or delete your personal data.
    • Object to or restrict certain processing.
    • Withdraw consent at any time.
    • File a complaint with your local data protection authority.

    To exercise your rights, contact us at support@mailextractor.app.

  9. Children's Privacy

    MailExtractor is not intended for children under 16. We do not knowingly collect personal data from children.

  10. Security

    We implement industry-standard security measures to protect your information, but we cannot guarantee absolute security. You are responsible for securing your account credentials.

  11. Changes to This Policy

    We may update this Privacy Policy from time to time. Changes will be posted with a new effective date. Continued use of the Services after changes indicates acceptance of the revised policy.

  12. Contact Us

    If you have questions about this Privacy Policy, you can contact us at:

    MailExtractor
    Email: support@mailextractor.app